Welcome to Little Puma. We value our customers and want you to have a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Return Eligibility
You may request a return within 7 days of receiving your order if:
- The product is damaged, defective, or incorrect.
- The item is unused, unwashed, and in its original condition.
- Original tags, packaging, and accessories are included.
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or washed products
- Innerwear or hygiene-sensitive items
- Customized or personalized products
- Discounted or clearance sale items (unless damaged)
Return Process
To request a return:
- Contact our support team within 7 days of delivery.
- Provide:
- Order number
- Product photos
- Reason for return
- Our team will review your request and provide return instructions.
Refund Policy
Once the returned product is received and inspected:
- Approved refunds will be processed within 5–10 business days.
- Refunds will be sent through the original payment method or bank transfer.
- Shipping charges are non-refundable unless the error was from our side.
Exchange Policy
We offer exchanges for:
- Wrong size
- Wrong color
- Defective products
Exchange requests are subject to product availability.